Overview

Lautus Designs products can be returned within 30 days. The buyer will be responsible for return shipping costs and proof of delivery, if required. We will provide a return shipping label.

Please do not send your purchase back without receiving a return shipping label from us.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.

If 30 days have passed since your purchase, we can’t offer you a full refund.

Personalized products (e.g. laser engraved) cannot be returned. 

There are certain situations where only partial refunds will be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lautus-designs.com.

Shipping returns

To return your product, please contact info@lautus-designs.com with your order number and return / refund request reason. We will then reply with a return shipping label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We suggest using a trackable shipping service. We don’t guarantee that we will receive your returned item. Returns that are not received will not be refunded.

Need help?

Contact us at info@lautus-designs.com for questions related to refunds and returns.